Ancestry is a valuable online platform that provides access to a vast collection of genealogical records and resources for those interested in tracing their family history. However, circumstances may arise where you need to cancel your Ancestry membership. Whether you’ve achieved your research goals or are looking to take a break from genealogy, canceling your membership is a straightforward process.
To cancel your Ancestry membership, log in to your account, go to “Account Settings,” click “Cancel Membership,” choose a reason, review details, confirm the cancellation, and optionally export your data. Contact customer support if needed for assistance.
In this article, we will guide you through the step-by-step process of how to cancel your Ancestry membership and avoid any unnecessary charges.
9 Steps to Cancel Ancestry Membership:
These are the 9 common steps to complete the job with ease. Let’s look at a glance.
Step: Log In to Your Ancestry Account
To begin the cancellation process, visit the Ancestry website and log in to your account using your credentials. Once you are logged in, navigate to your account dashboard, where you can manage your membership settings.
Step: Go to “Account Settings”
On your account dashboard, locate and click on the “Account Settings” option. This will direct you to a page where you can manage various aspects of your Ancestry account, including your membership.
Step: Select “Cancel Membership”
In the “Account Settings” section, look for the “Cancel Membership” link. Click on this link to initiate the cancellation process.
Step: Choose a Cancellation Reason
Ancestry may prompt you to provide a reason for canceling your membership. Choose the reason that best reflects your decision from the options provided.
Step: Review Cancellation Details
After selecting the reason for cancellation, you will be presented with details about the impact of canceling your membership. Review this information carefully to understand how canceling will affect your access to Ancestry’s resources and whether any data will be deleted.
Step: Confirm Cancellation
If you still wish to proceed with canceling your Ancestry membership, click on the confirmation button to finalize the cancellation. Ancestry may require you to enter your account password or take additional security measures for verification.
Step: Check for Confirmation
After confirming the cancellation, Ancestry will provide you with a confirmation message or email. Save this confirmation for your records, ensuring that the cancellation is processed correctly.
Step: Export Your Data (Optional)
Before canceling your membership, you may want to export any family trees or data you have saved on Ancestry. This optional step ensures you retain your research and hard work for future reference.
Step: Contact Customer Support (If Needed)
If you encounter any issues or have specific concerns about your cancellation, don’t hesitate to reach out to Ancestry’s customer support. They can assist you with any questions you may have during the process.
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FAQs:
Can I cancel my Ancestry membership at any time?
Yes, you can cancel your Ancestry membership at any time. Once you decide to cancel, follow the simple steps outlined in your account settings to initiate the process and avoid future charges.
Will I lose access to my family tree and data after cancellation?
While you can cancel your membership, Ancestry allows you to retain your family tree and data even after cancellation. However, it’s wise to export your data before canceling, as you won’t have access to the site’s advanced features without an active membership.
Do I get a refund for the unused portion of my membership?
Ancestry typically does not provide refunds for the unused portion of a membership. Once you cancel, you will have access to your account until the end of your billing cycle, but no refund will be issued for any remaining time.
Can I still access Ancestry’s records after canceling?
After canceling your membership, your access to Ancestry’s vast collection of records will be restricted. To continue exploring the records and documents, consider renewing your membership or accessing records through a local library that offers Ancestry Library Edition.
Is there a fee for canceling my membership?
Canceling your Ancestry membership is free of charge. You can cancel without incurring any additional fees or penalties.
Can I reactivate my canceled membership later?
Yes, you can reactivate your canceled membership at any time by simply renewing it. Your family tree and data will be preserved, and you’ll regain access to Ancestry’s records and resources.
What happens if I cancel during a free trial period?
If you cancel your membership during a free trial period, your access to Ancestry’s premium features will end immediately. You won’t be charged anything as long as you cancel before the trial period expires.
Will canceling my membership delete my family tree?
No, canceling your membership will not delete your family tree or any data you’ve entered. Your family tree will remain intact, but you won’t be able to access it through the regular Ancestry website unless you reactivate your membership.
How can I cancel my membership if I subscribed through a mobile app store?
If you subscribed to Ancestry through a mobile app store, like the Apple App Store or Google Play Store, you will need to manage your subscription through that platform. Follow their cancellation process to end your Ancestry membership.
Can I cancel my AncestryDNA subscription separately from my Ancestry membership?
Yes, AncestryDNA and Ancestry memberships are billed separately. If you wish to cancel your AncestryDNA subscription, you can do so through your DNA settings while retaining your Ancestry membership.
Conclusion:
Cancelling your Ancestry membership is a simple process that can be completed within a few steps. By logging in to your account, accessing the “Account Settings” section, and following the prompts to cancel your membership, you can successfully end your subscription. If you decide to return to genealogy in the future, Ancestry will always be there to help you explore your family’s history again.
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