ChowNow is a popular online food ordering platform that allows users to order from their favorite local restaurants. Sometimes, unforeseen circumstances may arise, leading you to cancel an order you’ve placed on ChowNow. Whether you made a mistake with your order or encountered a change in plans, canceling an order on ChowNow is a straightforward process.
To cancel an order on ChowNow, sign in to your account, access “Order History,” select the order, click “Cancel Order,” confirm the cancellation, and check for refunds or credits. Contact customer support if needed for assistance.
In this guide, we’ll take you through the step-by-step process of canceling an order on ChowNow, ensuring a smooth and hassle-free experience.
9 Steps to cancel an order on chownow :
These are the 9 common steps to complete the job with ease. Let’s look at a glance.
Step 1: Open the ChowNow App or Website
To begin the order cancellation process, open the ChowNow
app on your mobile device or access the ChowNow website on your computer.
Step 2: Sign in to Your ChowNow Account
Sign in to your ChowNow account using your registered email address and password. If you don’t have an account, you’ll need to create one using the same email address you used to place the order.
Step 3: Locate Your Recent Orders
After signing in, navigate to the “Order History” or “Recent Orders” section. Here, you’ll find a list of your recent orders, including the one you wish to cancel.
Step 4: Select the Order to Cancel
Identify the specific order you want to cancel from the list of recent orders. Click on the order to view its details and access the cancellation options.
Step 5: Click on “Cancel Order”
Within the order details page, locate the “Cancel Order” button. Click on it to initiate the cancellation process.
Step 6: Confirm the Cancellation
ChowNow will prompt you to confirm your decision to cancel the order. Review the details of the order once more, and if you’re sure about canceling, click on the “Confirm” or “Yes, Cancel” button.
Step 7: Receive Confirmation
Once you’ve successfully canceled the order, ChowNow will provide you with a confirmation message. You may also receive a cancellation email for your records.
Step 8: Check for Refund or Credit
If you’ve already made a payment for the canceled order, check your payment method to ensure you receive the appropriate refund or credit. The refund process may vary depending on your payment method and the restaurant’s policies.
Step 9: Contact ChowNow Support (If Needed)
If you encounter any issues during the cancellation process or have questions about your refund, you can contact ChowNow’s customer support for assistance. They are there to help you with any concerns you may have.
Helpful Resource: how to cancel a tigerdirect order?
FAQs:
Can I cancel an order on ChowNow after it has been submitted to the restaurant?
Once an order has been submitted to the restaurant, it may be challenging to cancel it directly through the ChowNow platform. However, you can try contacting the restaurant directly and explain the situation to see if they can accommodate your request for cancellation.
Is there a time limit for canceling an order on ChowNow?
ChowNow allows customers to cancel orders as long as the restaurant has not started preparing the food. However, it’s essential to act promptly to increase the chances of successful cancellation.
Will I be charged any fees for canceling an order on ChowNow?
ChowNow does not typically charge fees for order cancellations. However, it’s essential to check with the specific restaurant as their policies may vary.
Can I cancel an order on ChowNow through the mobile app and website both?
Yes, you can cancel an order on ChowNow using either the mobile app or the website. The cancellation process is consistent across both platforms.
What if I accidentally canceled my order on ChowNow?
If you accidentally canceled your order on ChowNow, you may need to contact the restaurant directly or reach out to ChowNow’s customer support for assistance. They may be able to help you reinstate the order if the restaurant hasn’t started preparing it.
Can I cancel an order on ChowNow if I used a guest checkout?
Customers who used guest checkout may face limitations in canceling orders through the platform. In such cases, contacting the restaurant directly is recommended to inquire about order cancellation possibilities.
What if I need to cancel an order during non-business hours?
If you need to cancel an order outside of the restaurant’s business hours, try contacting them as soon as they reopen. Restaurants typically prepare orders during their operational hours, so prompt communication is essential.
Can I cancel part of my order on ChowNow and keep some items?
Partial order cancellation may not be possible through ChowNow’s platform. To cancel specific items from your order, contact the restaurant directly and explain which items you wish to remove.
Will I receive a confirmation email for my order cancellation?
Yes, ChowNow typically sends a confirmation email for order cancellations. This email serves as proof that your order has been canceled successfully.
Can I cancel an order on ChowNow for any reason?
ChowNow allows customers to cancel orders for various reasons, such as changing plans or selecting the wrong items. However, it’s essential to be mindful of the restaurant’s policies and act responsibly to minimize any inconvenience caused.
Conclusion:
Canceling an order on ChowNow is a simple and user-friendly process. By following the step-by-step guide provided above, you can easily cancel an order whenever the need arises.
Remember to review the order details before confirming the cancellation to avoid any accidental cancellations. Should you encounter any difficulties or have inquiries, don’t hesitate to reach out to ChowNow’s customer support for prompt assistance.
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