Ordering products online has become a convenient and popular way of shopping, and Amazon stands as one of the giants in the e-commerce industry. While it’s common for customers to change their minds after placing an order, it can be frustrating to think that there’s no way to cancel it once it’s shipped. However, with some quick actions and a few clicks, it is still possible to cancel an Amazon order even after it has been dispatched.
To cancel an Amazon order after shipping, log in to your account, go to “Your Orders,” select the shipped order, state the reason, and contact customer support via live chat or phone. Explain the situation, and they will assist with the cancellation if possible. Act quickly for the best chance of success.
In this article, we will guide you through a step-by-step process on how to cancel an Amazon order after it has been shipped.
7 Steps to Cancel an Amazon Order After Shipping:
These are the 7 common steps to complete the job with ease. Let’s look at a glance.
Step: Access Your Amazon Account
To initiate the order cancellation process, the first step is to log in to your Amazon account. Open your web browser and go to www.amazon.com. Click on the “Sign In” button at the top-right corner of the page. Enter your registered email address/phone number and password, and then click “Sign In.”
Step: Go to Your Orders
After successfully signing in, hover your cursor over the “Accounts & Lists” section, and from the drop-down menu, click on “Your Orders.” This will take you to a list of all your recent orders.
Step: Locate the Shipped Order
Scroll down the list of orders to find the one you wish to cancel. Orders that have been shipped will have a “Shipped” status mentioned alongside them. Click on the order you want to cancel.
Step: Choose the Cancellation Reason
On the order details page, you will find an option that says “Problem with this order?” Click on it, and a drop-down menu with various options will appear. Choose the most appropriate reason for your cancellation request from the available options.
Step: Contact Amazon Customer Support
Next, click on the “Contact Customer Service” button. You will be directed to a new page where you can select your preferred method of contact. You can choose between live chat, email, or phone support. It is recommended to opt for live chat or phone support for faster resolution.
Step: Explain the Situation to Customer Support
Once you are connected to a customer service representative, explain the situation and your request to cancel the order. They will verify your account details and may ask for the order number and other information for verification purposes.
Step: Follow Customer Support’s Instructions
The customer service representative will assist you with the cancellation process. If the order can still be canceled, they will process it on their end. However, if the order is already out for delivery or delivered, they might provide you with other options, such as initiating a return or refund.
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FAQs:
Can I cancel an Amazon order after it has been shipped?
Yes, you can still attempt to cancel a shipped order. Log in to your Amazon account, go to “Your Orders,” find the shipped order, select the appropriate cancellation reason, and contact customer support. While cancellation success is not guaranteed, acting swiftly increases your chances.
How much time do I have to cancel a shipped order?
The window for canceling a shipped order is limited. You should contact customer support as soon as possible after realizing you want to cancel. Orders are processed quickly, and once the shipment is in progress, it becomes challenging to cancel.
Can I cancel a shipped order using the Amazon app?
Yes, you can. Open the Amazon app, tap on “Your Orders,” locate the shipped order, select the “Problem with this order?” option, choose your cancellation reason, and then get in touch with customer support for further assistance.
What if the “Cancel items” option is not available?
If the “Cancel items” option is unavailable, it likely means the order has progressed too far in the shipping process. In this case, immediately contact customer support via live chat or phone to see if they can assist you in canceling the order.
Will I get a full refund if I cancel a shipped order?
If the order is successfully canceled before shipping, you’ll receive a full refund. However, if the item has already shipped or delivered, you may be eligible for a refund minus the return shipping fees.
Can I cancel a Prime-eligible order after it’s shipped?
Yes, you can attempt to cancel a Prime-eligible order after shipping. Follow the standard cancellation process by contacting customer support and explaining the situation. Amazon’s customer service team will help you with the cancellation request.
What if I refuse to accept a delivered order?
If you refuse to accept a delivered order, it will be returned to Amazon. Once the return is processed, you’ll receive a refund for the order’s value, but the original shipping charges will likely not be refunded.
Can I cancel a digital order after it’s processed?
Once a digital order is processed and delivered, it cannot be canceled. Be sure to review your digital purchases before completing the order to avoid any inconveniences.
Will canceling an order affect my Amazon account?
Canceling an order occasionally is unlikely to have a significant impact on your Amazon account. However, excessive cancellations might be noted by Amazon and may affect your future ability to cancel orders without repercussions.
What if the order I want to cancel is a gift?
If the order is a gift and has already shipped, contact Amazon customer support immediately to explain the situation. They will do their best to assist you in resolving the matter, considering the order’s status and specific circumstances.
Conclusion:
While Amazon’s shipping process is swift, it is still possible to cancel an order after it has been shipped, though it requires immediate action. By following the step-by-step process outlined in this article and reaching out to Amazon’s customer support team promptly, you increase your chances of successfully canceling the order.
Remember, the key is to act quickly to ensure the best possible outcome for your cancellation request. Happy shopping!
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